This policy explains how cancellations and refunds work for our self-guided tours. Tours are purchased through our booking provider, Peek, and this policy applies to those bookings. Destination Ghost Tours (Established 2010).

Our tours are digital products

Each tour is a digital, self-guided experience. The moment you book, your tour is available to unlock and use with your Booking ID, on your own schedule. Because the product is delivered to you right away, all sales are final and we do not offer refunds, except in the case described below.

If something goes wrong on our end

If a technical problem on our end prevents you from accessing or taking the tour, and we are unable to resolve it, we will offer a refund. Please contact us first and give us a chance to fix it, since most issues can be sorted out quickly so you can enjoy the tour you booked.

Cancellations and rescheduling

Self-guided tours are flexible, so there is nothing to cancel or reschedule. There is no fixed start time, which means if your plans change, or the weather turns, you can simply take your tour on another day. There is no need to rebook.

How to request a refund for a technical issue

Contact us with your name and your Booking ID from your Peek confirmation, and tell us briefly what went wrong. The fastest way is to call (888) 944-6780 or email hello@dgselfguidedtours.com. We usually respond within one business day.

A note on chargebacks

If something is wrong with your booking, please contact us first. We can almost always sort it out faster than a card dispute, and we want you to have a good experience.