Frequently Asked Questions

Open this site, choose your city, and pick the tour you booked. Enter the Booking ID from your confirmation to unlock it, then tap start whenever you are ready.

It is in the confirmation email you received from Peek after booking. If you cannot find it, check your spam folder, or contact us and we will help you locate it.

Double check that you entered the Booking ID exactly as it appears in your Peek confirmation, with no extra spaces. If it still will not unlock, call (888) 944-6780 or email hello@dgselfguidedtours.com and we will get you in.

Yes. The tour streams its map and audio, so you will want a working data connection on your phone. We recommend starting the tour while you have a good signal.

The app has both a walking mode and a driving mode. Pick whichever suits the tour and your plans. In driving mode the app can play each stop hands free as you arrive, so the driver can keep their eyes on the road.

It depends on the tour and your pace, since you are in control. Most guests take roughly one to two hours. You can pause and pick up where you left off.

Yes. The tour is self-guided and flexible, so there is no set time. If your plans change, just come back and start whenever works for you.

Because the tour is flexible, the easiest option is to take it another day when the weather clears. There is nothing to reschedule.

Headphones are nice for the audio, but for safety keep the volume low enough to hear traffic and your surroundings, or leave one ear open. If you are walking with others, a small speaker works well too.

The tours run in real public spaces, often at night, so you are responsible for staying aware of traffic, terrain, and your surroundings. Please read our Safety and Important Information page before you start.

Yes, the group on your booking can walk together and follow along on one device. Your Booking ID is for your own group, so please do not share it publicly.

Yes. On iPhone, tap the share button in your browser and choose Add to Home Screen. On Android, open the browser menu and choose Install or Add to Home Screen. It then opens full screen like an app.

Start with a good charge, and bring a small power bank if you have one. Location and audio use battery, so a topped up phone makes for a smoother tour.

Our tours are digital products, so all sales are final. The one exception is a technical problem on our end that we cannot resolve, in which case we will offer a refund. See our Refund and Cancellation Policy for the details, or contact us and we will help.

Every narrated stop includes a text transcript in the app, and we work to keep the experience easy to use. The routes follow public sidewalks and streets, whose terrain is outside our control. See our Accessibility Statement for more.